UZEL Elite Limousine – Guest Terms & Conditions

These Guest Terms & Conditions (“Terms”) govern your use of the booking channels and services offered by UZEL Tech Group LLC d/b/a UZEL Elite Limousine (“Uzel Elite”, “We”, “Us”, “Our”) and your use of our websites, web applications, and other tools (collectively, the “Platform”). By making a booking, using our Platform, or riding in a vehicle arranged by us (the “Services”), you agree to be bound by these Terms. 1. General Provisions 1.1 Who we are Uzel Elite is a premium ground transportation and limousine service provider operating in the United States... 1.2 Nature of our role Depending on the market and ride type: - We may act as the transportation provider - Or we may act as an intermediary assigning rides to licensed TSPs 1.3 Other policies These Terms incorporate by reference all other published policies (Privacy Policy, Cancellation Policy, etc.). 2. Contractual Relationship & Booking Conclusion 2.1 Ride request When you submit a booking form or request, you are making an offer to book a ride. 2.2 Booking confirmation A ride is confirmed only when you receive an official “Booking Confirmation” with trip details. 2.3 Who your contract is with In some cases the provider is Uzel Elite; in others, an independent Transportation Service Provider. 3. Guest Information & Eligibility 3.1 Information you provide You must provide accurate and complete booking information. 3.2 Eligibility You must be at least 18 years old to make a booking. 3.3 Accounts Account misuse may result in suspension or termination. 4. Ride Types & Service Details 4.1 Ride types offered - Point-to-point transfers - Airport transfers - Hourly/as-directed - Long-distance city-to-city rides 4.2 Pricing & distance Prices depend on distance, traffic estimates, service options, etc. 4.3 Hourly bookings Hourly rides begin at the scheduled pickup time. 5. Pickup, Waiting Time & No-Shows 5.1 Pickup time Your official pickup time is the one shown on your Booking Confirmation. 5.2 Included waiting time Typical waiting time allowances: - International flights: 60 minutes - Domestic flights & trains: 30 minutes - Homes/hotels/addresses: 15 minutes 5.3 No-shows A no-show is charged at 100% of the fare. 6. Vehicle Class, Upgrades & Substitutions Vehicle models shown in marketing materials are examples only. 7. Safety, Luggage, Children, Pets & Conduct Passengers must follow all safety and legal requirements. 7.5 Pets & Service Animals Service animals are accepted with proper documentation; pet fees apply for non-service animals. 7.7 Cleaning & damage fees Damage or excessive mess may incur cleaning charges. 8. Changes, Cancellations, Rebooking & Delays 8.1 Changing your ride Changes allowed up to 8 hours before pickup when possible. 8.2 Cancellations by you - 12+ hours: full refund - 4–12 hours: $70 fee - 1–4 hours: 50% fee - Under 1 hour: 100% charge 9. Prices, Fees & Payment Quotes include base fare and applicable fees. Extra charges apply for added time, stops, tolls, etc. 10. Liability & Disclaimers Uzel Elite is not liable for delays due to traffic, weather, or events outside its control. 11. Intellectual Property All platform content is owned by Uzel Elite and may not be copied or reused. 12. Indemnification You agree to indemnify Uzel Elite for damages arising from misuse, illegal conduct, or policy violations. 13. Force Majeure We are not liable for delays or failure caused by natural disasters, strikes, war, pandemics, etc. 14. Term, Suspension & Termination We may suspend services for violations or fraud. 15. Governing Law & Dispute Resolution Governed by New York State law; disputes handled in New York courts unless otherwise required. 16. Final Provisions These Terms constitute the full agreement between you and Uzel Elite. Contact: UZEL Tech Group LLC / UZEL Elite Limousine 31-00 47TH AVE 3100 #316 LONG ISLAND CITY, NY 11101 Email: nycuzellimo@gmail.com Phone: +1 (718) 915-6063 Website: NYCUZELLIMO.COM